Toronto Rent Bank
The Toronto Rent Bank Program is providing a Pilot Grant Program to low-income households facing eviction due to short-term financial difficulties. It is a successful collaboration between Neighbourhood Information Post (NIP) and our partner agencies: Albion Neighbourhood Services, COSTI North York Housing Help, East York Housing Help, The Housing Help Centre, The Neighbourhood Organization, Unison Health and Community Services.
Are you behind in your rent? OR Need your help with your first and last month’s rent? We are here to help you
You are living in Toronto
Your household is within low-income guidelines and is not in receipt of Social Assistance*
You are paying market rent
You can satisfy all other program requirements
*Social assistance clients can contact their OW or ADSP office to ask about the Housing Stabilization Fund
Contact Phone Number: 416-397-RENT (7368)
Mon-Fri 8:30 AM to 4:30 PM
FREQUENTLY ASKED QUESTIONS
Q: I do not have a job but I start next month, do I still qualify?
A: Yes. If you can get documentation showing proof of pending employment.
Q: I have an RRSP account; do I still qualify?
A: Yes, if your RRSP balance is less than $6000.
Q: I do not owe rent but I don’t think I can pay next month’s rent, do I qualify?
A: We can assist only if you are currently in rental arrears. We can start an application with us if you don’t think you can pay upcoming rent, but we will not process your application until you are in rental arrears.
Q: How often can I apply to the Toronto Rent Bank?
A: Currently, applicants can apply once every 12 months.
Q: I lost all my IDs. How can I show my proof of ID?
A: You can apply to the Toronto Rent Bank Program and our intake worker will work with you to find a way to address the situation.
Q: If I am moving to Toronto from out of town, do I qualify for assistance with rent deposit?
A: Yes. However, if you are moving from Toronto to another municipality, you do not qualify for rental deposit program.
Q: What happens if my rental arrears exceed $4,000 or three months of rent?
A: If you are not able to cover the balance of your rental arrears, our intake worker will help negotiate a repayment plan with your landlord for the balance of our arrears.
Q: I am scared to tell my landlord that I need assistance from the Toronto Rent Bank, what should I do?
A: Our goal is to prevent eviction and if necessary, rent bank workers can mediate between you and your landlord throughout the process. In general, landlords are happy to have the Rent Bank intervene as it saves them time and efforts that they may have to put into eviction proceedings. In fact, many landlords encourage their tenants to seek Rent Bank assistance.
Q: I applied months ago but did not qualify, can I apply now?
Q: I do not have a scanner, email or fax machine. How can I send documents to the Rent Bank?
A: Due to Covid-19 we are suspending in-person intake. Please apply to the Rent Bank Program and our intake worker will work with you to find a way to send over the documents.
Q: Who are the Rent Bank cheques payable to?
A: Rent Bank cheques are payable to your landlord.
Q: How long does the application take to be approved?
A: We require a minimum of 5 business days to process an application. In urgent situations, we may be able to process an application within a shorter time provided the applicant has all the documentation ready.
Q: I had a rent bank loan from the past, can I speed up the repayments?
A: Yes. You can contact with our Repayment Review Worker to follow-up on any questions or concerns about your repayments.
Q: I am not on the lease but I pay the rent, do I qualify?
A: You need to be on the lease as a lease holder or an occupant to qualify. You can still apply to the Toronto Rent Bank Program and our intake worker will work with you to find a way to address the situation with your landlord.
Q: Can I apply if I am bankrupt?
Q: I get income from OSAP or my parents abroad, do I qualify?
A: This will be considered on a case-by-case basis.
Q: Do I have to have a lease with my landlord to qualify?
Q: Is my personal information protected?
A: Yes, your personal information will be kept confidential. We require your consent to share your information with any other third party, including your landlord.
Q: Can each member of my household apply separately?
Q: Is there another program besides the Toronto Rent Bank that helps with rent?
A: There are many other resources in Toronto that support low-income tenants. Please call 211 or 311 to get more information on other resources that can assist you.
Q: Does the Toronto Rent Bank only cover rent arrears? Does it cover electricity arrears?
A: The Toronto Rent Bank only covers rental arrears. You can apply to the Low-Income Energy Assistance Program (LEAP) at 416-924-2543 or Emergency Energy Fund (EEF) at 647-727-8988.
Q: Can I refer someone who does not speak English to the Toronto Rent Bank?
A: We currently offer Rent Bank services in the following languages in addition to English: Arabic, Cantonese, French, Mandarin, Italian, Serbian, Spanish and Tamil.